General Settings
- Allow new users to register themselves - shows a "register now" sign-up link to a user, who has no account yet. Turn this option OFF if you want to add new users manually.
- Restrict issue deletion to Admins only - allows issue deletion to Administartors ONLY. Turn it off to allow users delete their own issues.
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Email notifications enabled - when this option is on, Jitbit HelpDesk will
notify users when their issues are updated, notify the help-desk team of the
new issues and new updates on the existing issues. The feature is disabled in evaluation version.
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"From" email-address - the email notifications will be sent from this
address.
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SMTP server address - Jitbit HelpDesk uses standard SMTP protocol
to send messages. Specify your SMTP-server address.
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SMTP server port - Specify your SMTP-server port.
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SMTP server requires authentication - if your SMTP-server requires
authentication, turn this option on and specify username/password for your
SMTP-server.
- Use SSL to connect to the SMTP server - if a POP3-server requires a secure connection
- Enable automatic email checker - turns on MAIL-IN service which checks a specified POP3-mailbox for new emails and generates issues (or adds a comment to existing issues if it finds a special text in the email-subject) when a new email arrives)
- Accept emails from unregistered users - allows HelpDesk to generate new issues from unknown emails. In this case a new user with a newly generated stron gpassword will be added to the db. If this option is OFF, HelpDesk will try to find an email among the list of registered users. If it fails - nothing happens.
- Time interval - interval in seconds between POP3-mailbox checks.
- POP3-server address - POP3-server hostname or IP
- POP3-server port - port
- POP-server login - username to log in to POP3 server
- POP-server password - user's password
- Use SSL - if a POP3-server requires secure connection
- New issues go the default category - default category for new issues, generated from emails
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