This page is a working place for the support personnel. It displays issues from users, grouped by categories for your convenience.
Important: this page displays only the issues you are permitted to handle. The "categories" menu on the left side lists the issue categories, which you have permission to, and which have active issues in it.
Click a category to see a list of issues in that category.
Optionally you can use the toolbar to see only active (unclosed) issues, or issues, which are assigned to you (issues you are handling), or all issues (including the closed ones).